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General Information

Here you will find answers to the most commonly asked questions. If your question is not displayed here, please contact us using the above email contact page, and we will be pleased to help you.

 

Bento

Yes. Use the contact form to request your replacement copy.

The bento lunchbox is great for heating your pre cooked food. Make sure that the inner lid is secure upon the food container, then remove the sealing plug so steam can escape. With a maximum power setting of 500W,  try heating for 1-2 minutes and then check if the food is hot enough for you. Give the food a stir if needed. (Please make sure that all the food is heated as microwave heating can concentrate only in small areas of the food). If desired, you can heat further as long as the total microwave time is less than 3 minutes. Please check before you consume. Caution this food may be hot!

Maximum 500W, up to but less than 3 minutes. Please check food before consumption.

Yes, but it is not our preferred cleaning solution. Because the cleaning materials in a dishwasher can be harsh and over time will degrade your seals. We recommend hand washing to prolong the life of the bento lunchbox. If dishwasher is desired, then use on a lower temperature wash so the materials will not be damaged.

The hermetic seal made between the lid and container form a pressure seal. To help to open and close, first open the sealing plug, then open or close the lid, replacing the sealing plug before transportation. Always check this seal before use.

Yes. When you try to put the lid on the food container, you can feel the pressure resistance which indicates a good seal!

Travel Mug

The closed and sealed mug has a maximum capacity of 375ml. When not using the lid, the maximum is 400ml.

Try to prepare the travel mug, before you fill with the desired contents. Fill hot water into the mug and leave for 2-5 minutes to pre warm it. Then fill with the desired drink, and seal remembering to check the seals before transport.

Screw the top down just enough to make a seal. Do not over tighten as this can damage the lid and seals. Check that there are no leaks before transportation.

We only recommend this unit to be washed by hand to preserve the seals and mechanism. 

No. The unit must not be placed in a microwave or oven, it is not safe to do this. 

We recommend that the flask is filled no more than 80% to allow expansion within.

No. When you close the seal after drinking, there remains a little excess fluid in the pouring spout. This is normal, and you can either dry it, or drink it. The main contents will not leak.

Food Flask

Try to prepare the food flask, before you fill with the desired contents. Fill hot water into the flask and leave for 2-5 minutes to pre warm it. Then fill with the desired contents, and seal remembering to check the seals before transport.

No. The fork is designed only to accompany the unit. It has not been designed to go into the top of the cup. Please carry separately or us an alternative if desired.

No. It is built of high quality materials, however the outer coating will scratch if objects are placed so they will rub the unit.

This is a pressure release valve. As hot food will be placed inside, the pressure from the steam will need to be released before opening. Please make sure you press the button before opening the unit, to release any pressure. 

Cook your food and observe your normal local food safety standards. Place this into the food flask and if there is excess steam, just let is cool slightly before applying and sealing the lid. Press the orange button to release any excess pressure.

We recommend that the flask is filled no more than 80% to allow expansion within.

We only recommend this unit to be washed by hand to preserve the seals and mechanism. 

No. The unit must not be placed in a microwave or oven, it is not safe to do this. 

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